Privacy Policy

This Privacy Policy explains how Equalora.ai collects, uses, and protects your information when you use our website and services.

1. Information we collect

• Account data: email address, authentication identifiers, and basic profile information.
• Case data: documents you upload, OCR text, notes, deadlines, and other content you store in the dashboard.
• Usage data: log data, device information, and general product and website analytics, including Google Analytics 4 and Microsoft Clarity when configured.
• Newsletter data: the email address you provide, consent source and timestamp, consent version, and operational subscription status.
• Billing data: subscription and payment details are processed securely by Stripe; we do not store full card numbers.

2. How we use your data

• To provide and secure your Equalora.ai account.
• To perform OCR and AI-powered summaries on your documents.
• To show you dashboards, timelines, and reminders.
• To troubleshoot issues and improve the Service.
• To comply with legal or accounting obligations.
• To send double-opt-in newsletter confirmation requests and, after confirmation, occasional newsletters, practical tips, product updates, and marketing email.

3. Legal bases

We process your data based on:

• Your consent (for creating an account and using AI features).
• Our legitimate interest in operating and improving the Service.
• Contractual necessity (providing the subscription you choose).
• Legal obligations (e.g., record keeping for billing).

4. Third-party processors

We use trusted providers to run Equalora.ai, including but not limited to:

• Supabase – database, authentication, and file storage.
• Netlify – hosting and deployment.
• Stripe – billing and subscription management.
• Postmark – delivery of newsletter confirmations and marketing email, including Broadcast campaign delivery and authenticated delivery, bounce, spam-complaint, and subscription-change event processing.
• OpenAI / other AI providers – processing text to generate summaries, explanations, and suggestions.

These processors only use your data to provide services to us and are bound by appropriate data protection terms.

We do not use your private case data to train public or shared AI models. We process your inputs to provide the requested features (for example, OCR, summaries, and drafting assistance).

5. Optional ChatGPT connection

If Equalora offers a ChatGPT connection and you choose to enable it, OAuth is used. This connection does not give ChatGPT open access to your account. You choose the case and the supported task, and Equalora sends only the information authorized for that particular workflow.

Depending on the workflow, this may include a minimal case label, limited hearing information, draft text you ask to stage, or the specific Lawyer Catch-Up material you selected in Equalora. Equalora uses opaque references where practical instead of exposing internal account, case, or database identifiers.

Judge Practice accounting records content-free progress metadata, such as a session reference, event type, and round number. Practice questions, answers, critiques, and transcripts are not sent back to Equalora merely to record that accounting progress.

Equalora and ChatGPT/OpenAI are separate services with separate data handling. Information sent through an Equalora Action is processed by Equalora under this policy; your ChatGPT conversation is also subject to OpenAI's terms, privacy policy, and the data controls for your ChatGPT account. Review those controls before sharing sensitive information in ChatGPT.

Disconnecting Equalora revokes the current Equalora connection credentials. Nothing is automatically filed, sent, shared, or added to your case through the GPT. A supported draft or handoff workflow may stage material for your review, but you must take the explicit confirmation or save step described in that workflow.

6. Newsletter choices and records

Newsletter enrollment and marketing email consent are optional and separate from account creation, Terms acceptance, and essential account messages. A signup request starts as pending and becomes subscribed only after you deliberately complete double opt-in by confirming it.

We process confirmation and unsubscribe requests to record your choice. Postmark processes delivery and related provider events for us. We use delivery, bounce, spam-complaint, and subscription-change events to maintain delivery status and suppress addresses that should not receive future marketing email.

You can unsubscribe at any time using the link in a newsletter. We retain unsubscribe and suppression records as needed to honor that choice, prevent unwanted email, and avoid automatically re-enrolling a suppressed address.

We do not use case information for newsletter personalization. Please do not send case documents or sensitive case details by email.

7. Data retention

We retain data as described in our Data Retention & Deletion Policy.

8. Your rights

Depending on where you live, you may have rights to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Object to or restrict certain types of processing, where applicable.

To exercise these rights, contact support@equalora.ai.

9. Security

We use encryption, access control, and other safeguards to protect your data. See our Security Policy for an overview.

10. Children and minors

Equalora.ai is designed for adults managing family law matters. It is not directed to children under 13, and we do not knowingly collect personal information directly from children.

Family law documents may include information about minors (for example, children's names, schedules, or school records) because users upload their own case materials. When that happens, we process that information only as directed by the account holder to provide the Service.

11. Changes

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above. Your continued use of the Service after changes take effect means you accept the revised policy.

12. Contact

For privacy questions or requests, email support@equalora.ai.